If you want to cancel your order before we sent the product to you
If you want to cancel an order we haven't shipped yet, then you need to get in touch with us immediately as we normally ship within 24hours of receiving your order. Use the website online contact email to send us email requesting cancellation asap. Once we have shipped the order then the Returns arrangements apply.
If you change your mind after you have received the product and wish to return it
Unopened items can be fully refunded up to 14 days from delivery, with reduced refunds for older orders. You'll need to pay postage, this helps us keep costs and website prices down. Returns must arrive back to us within 14 days of your request or the agreement may be affected.
Refunds when changing your mind
Up to 14 days from receiving your order: Full refund
15-30 days: Refund minus a 20% restocking fee
30+ days: No Refund. Get in touch and we'll see what we can do
What we can't refund if you change your mind
Open items, even if it's just the sealed outer polythene wrapping around the product
Orders received over 30 days ago
How to return a product
When sending your items back:
• Please do not include random items with your Customer Returns number. We will be unable to send them back to you.
• Please do not send us items without a Customer Returns number. We process lots of items a day, and returns without a Customer Returns number will be recycled.
• If you have any problems or need help with anything else get in touch with us by using the website online email quoting your name and address